Shipping policy

Pop Mart Cambridge ("we", "our", or "us") operates the website popmcambridge.com.

By placing an order through this website, you agree to the terms outlined below. These terms are designed to ensure a clear and reliable experience for our customers.

1. General

All orders are subject to product availability. While we aim to maintain accurate stock levels, discrepancies may occasionally occur.

If an item becomes unavailable after your order is placed, we will:

  • Dispatch available items
  • Contact you regarding the unavailable product
  • Offer the option to wait or receive a refund

2. Shipping Costs

Shipping costs are calculated at checkout based on your order details.

All applicable fees are clearly displayed before completing your purchase.

3. Returns & Refunds

3.1 Change of Mind

We accept returns under the following conditions:

  • Request made within 30 days of delivery
  • Item must be unused and in original packaging

Return shipping costs are the customer’s responsibility.

Refunds are processed after inspection. Original shipping fees are non-refundable.

3.2 Warranty Returns

We honor valid warranty claims within 90 days of delivery.

  • Customer covers return shipping initially
  • If the claim is approved, return shipping costs will be reimbursed

After approval, you may choose:

  • Refund
  • Store credit
  • Replacement (if available)

4. Delivery Terms

4.1 Delivery Time

Handling Time:
1–3 business days

Economy Shipping:
5–8 business days (Free)

Standard Shipping:
3–4 business days (£15)

4.2 Dispatch Time

Orders are dispatched within 1–3 business days.

We operate Monday to Friday (excluding public holidays).

4.3 Address Changes

Address changes are only possible before dispatch.

4.4 Out of Stock Items

If an item is unavailable:

  • Available items will be shipped
  • Backordered items may be shipped later or refunded

4.5 Delivery Delays

If your order has not arrived within the estimated timeframe, please contact us.

5. Tracking

Once your order is shipped, you will receive a tracking number via email.

6. Damaged Parcels

If your parcel arrives damaged:

  • Refuse delivery if possible
  • Contact us immediately for assistance

7. Insurance

All shipments are insured.

7.1 Damaged Items

If an item is confirmed damaged, we will provide a replacement or refund.

7.2 Lost Orders

If an order is confirmed lost, we will issue a replacement or full refund.

8. Order Cancellation

Orders can be cancelled before dispatch.

After shipment, returns must follow the return policy above.

9. Contact Us

If you have any questions, please contact us:

Pop Mart Cambridge
36 Petty Cury, Cambridge CB2 3NB, United Kingdom

Website: popmcambridge.com
Email: help@popmcambridge.com
Phone: +44 1623 304322