Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition as received
- Unused and unworn
- In original packaging with tags
- Accompanied by proof of purchase
How to Start a Return
To request a return, please contact us at:
Email: help@popmcambridge.com
If your request is approved, we will provide instructions on how and where to send your item.
Returns sent without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
Some items are not eligible for return, including:
- Perishable goods (food, plants, etc.)
- Custom or personalized items
- Personal care products
- Hazardous materials or flammable goods
If you are unsure, please contact us before returning an item.
Sale Items
Items purchased on sale or clearance may not be eligible for return.
Gift cards are non-refundable and cannot be returned.
Exchanges
To exchange an item:
- Return the original item
- Place a new order after return approval
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your bank or payment provider
Contact Us
If you have any questions, please contact us:
Pop Mart Cambridge
36 Petty Cury, Cambridge CB2 3NB, United Kingdom
Website: popmcambridge.com
Email: help@popmcambridge.com
Phone: +44 1623 304322